Shipping & Returns

Shipping

Domestic orders are usually delivered within 7-8 business days

Tracking Your Order

Once your order is shipped, the Airway Bill number (AWB no.) and courier partner name is sent to you via email. Please visit the courier partner website (Delhivery) and enter the AWB no. shared with you in the relevant form to track the current location of your shipment and expected date of delivery.

Should you have any questions about your order dispatch, we’re just a quick email or phone call away 
+ 91 9650333690
info@shoplaquna.com | MON – SAT | 10:00 AM – 6:00 PM IST

Cancelling Your Order

If you would like to cancel your order, you may cancel it anytime within 24 hours of placing the order. you may contact us via email at info@shoplaquna.com or call our customer care at +91 9650333690 from Monday to Saturday, between 10:00 AM to 6:00 PM (IST). We will look into the issue and cancel your order if it has not already been shipped.

In case your order has been dispatched before cancellation, we will follow our returns policy.

Returns

If you would like to return any of the items purchased please contact our care team within 7 days of delivery with the following information:

  1. Order number
  2. Delivery address
  3. Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item

You may contact us via email at info@shoplaquna.com or call our customer care at +91 9650333690 from Monday to Saturday, between 10:00 AM to 6:00 PM (IST). We will look into the issue and respond to you within 72 working hours, after which a reverse pick-up will be scheduled. Please ensure that the product you return is unused, unworn and the original tags and packaging are intact.

If you would like a different size in the same style of clothing that you have purchased, you will need to go through the following steps:

  1. Contact us to schedule a reverse pickup.
  2. Once the unused product is received at our end, we will issue you a credit note (after deducting the applicable shipping charges).
  3. You can then use the credit note to place a new order and choose the correct size.

Please note that size exchanges will not be possible if the product is purchased during a period of special pricing.

Terms and conditions

We are unable to entertain requests to replace a product with a different product or style, even if the price is the same.

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